Contact 558h — Support & Verification

📱 Contact — Live chat, email and support hours

You came because a deposit didn't clear, your withdrawal is stuck, or your account needs verification right now. Use live chat for urgent issues and email for documents. Chat usually replies in minutes. Email replies typically take up to 24 hours. If a bet is during a BPL, IPL or international match, open chat first and attach transaction proof so staff can prioritise.

You came because a deposit didn't clear, your withdrawal is stuck, or your account needs verification right now. Use live chat for urgent issues and email for documents. Chat usually replies in minutes. Email replies typically take up to 24 hours. If a bet is during a BPL, IPL or international match, open chat first and attach transaction proof so staff can prioritise.

1. Open the app — Tap the menu and pick Live Chat for immediate help; mid-range Android phones on 4G work fine.
2. Describe the problem — Say if it’s a deposit, withdrawal, locked account, or verification and include dates.
3. Attach proof — Upload screenshots of the bKash/Nagad/Rocket receipt or transaction ID with the amount (৳).
4. Use email for files — Send larger documents to [email protected] if the app won’t upload them.
5. Record the ticket ID — Note the reference so you can follow up if needed.
6. Follow business hours — Chat is quickest during peak hours; email gets full responses within 24 hours on typical days.

💳 Contact — Payment problems with bKash, Nagad, Rocket and cards

If a deposit or withdrawal looks wrong, don’t wait. Report it with the transaction ID and a screenshot. Deposits via bKash, Nagad or Rocket typically clear in under a minute. Withdrawals to e-wallets are often processed within 30 minutes to 24 hours; card or bank payouts can take 1–3 business days. Typical minimums and times are below.

If a deposit or withdrawal looks wrong, don’t wait. Report it with the transaction ID and a screenshot. Deposits via bKash, Nagad or Rocket typically clear in under a minute. Withdrawals to e-wallets are often processed within 30 minutes to 24 hours; card or bank payouts can take 1–3 business days. Typical minimums and times are below.

• Transaction ID — Include the exact ID shown in your bKash/Nagad/Rocket app or bank receipt.
• Amount and time — State the exact amount (e.g. ৳1,250) and the time you sent it.
• Screenshot — Attach the payment success screen or failed attempt with timestamps.
• Method used — Say if you used bKash, Nagad, Rocket or a card and which number or bank.
• Market context — If this affects a live BPL, IPL or international match bet, say the match and market.

🛂 Contact — Verification process, documents and timeline

Verification stops account limits and payment holds. Upload clear copies of your NID, a selfie and any proof of address or payment if asked. Typical review time is 24–72 hours. If you need help uploading from a mid-range Android phone, use email with attachments. We keep your documents confidential — see the Privacy Policy for details.

Verification stops account limits and payment holds. Upload clear copies of your NID, a selfie and any proof of address or payment if asked. Typical review time is 24–72 hours. If you need help uploading from a mid-range Android phone, use email with attachments. We keep your documents confidential — see the Privacy Policy for details.

1. Open your profile — Go to Account > Verification inside the app or web.
2. Choose document type — Pick NID, passport or driving licence as requested.
3. Take clear photos — Use a plain background, avoid glare and crop so the edges show.
4. Upload proof of payment — Add a screenshot for bKash/Nagad/Rocket transfers if requested.
5. Submit and wait — You’ll get a ticket ID and typical review takes 24–72 hours.

• NID copy — Front and back, readable and unedited.
• Selfie with ID — Match your face to the document in the same frame.
• Payment proof — Screenshot showing transaction ID and amount (৳).
• File size — Keep images under 5MB and common types (JPG, PNG, PDF).

⚖️ Contact — Responsible gaming, limits and escalation

If you need to set deposit limits, self-exclude, or report problem gambling, contact support and request responsible gaming help. You must be 18+. Agents can set limits on accounts and guide you to local resources. If support doesn't resolve a payment or account issue within 48 hours, escalate with your ticket ID and ask for a supervisor.

If you want to learn more about safer play options, visit our Responsible Gaming page or read the About Us page for how support operates. Also check the Terms of Use for formal escalation steps.

If you need to set deposit limits, self-exclude, or report problem gambling, contact support and request responsible gaming help. You must be 18+. Agents can set limits on accounts and guide you to local resources. If support doesn't resolve a payment or account issue within 48 hours, escalate with your ticket ID and ask for a supervisor.

• Set limits — Ask support to set daily, weekly or monthly deposit caps in BDT.
• Self-exclude — Request temporary or permanent account suspension in writing.
• Get resources — Request information on local help lines and advice.
• Escalate — If unresolved after 48 hours, ask for a supervisor and include ticket ID.

If you want to learn more about safer play options, visit our Responsible Gaming page or read the About Us page for how support operates. Also check the Terms of Use for formal escalation steps.

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